Go down and select Devices. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. Results for "RMA" < 1 2 3. 28: steam deck is delivered to them. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. You may be required to pay additional shipping costs. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. My Steam deck has a decent amount of backlight bleed but it’s only noticeable when the display is pitch black. Go down to Hardware section and select Model/Serial Numbers. Check my Steam Deck L1 button repair on youtube. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. October 14th - Just collected my Steamdeck from the UPS. Unit arrived at warehouse (Netherlands) on April 4th. Steam Deck broken after SSD change. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. usually anywhere from 6-8 hours. 1. Valve also confirmed that it has updated the Steam Deck product page. When I went to lower the price eBay told me to list it at $940 because that was the average going price. Steam initiated an RMA. Turn around time is good, anything from 1 week to 6 months. So I guess this does not help. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. I had an issue with 512GB Steam Deck where L3 button was not registering. Shutdown your deck. Once in the BIOS menu, unplug the power supply. Literally nothing happens when using them. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. I can still repro the issue : (. Still running fine no issues. wait for your new deck. Leave it charging for a while and try again. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. Unit arrived at warehouse (Netherlands) on April 4th. or maybe glue a chain that you can link to a backpack or something. Unit arrived at warehouse (Netherlands) on April 4th. In the photo above, short screws are circled with a Red Circle, and long screws are circled with a Blue Circle. I left a couple notes inside asking for it back rather than a substitution. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. no, ive bought many things with 30 day return periods. I still have no update and waiting for a new unit to be shipped to me. 30: New steam deck is sent to me (too bad they use GLS again). I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. Took about 2 weeks after I sent back my deck to get a new one. It was delivered and signed for. I exited the game and. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. Select Yes to confirm. The haptic on the other hand should not feel strong, it's only there so you know that there is. 1. negafy 256GB - Q1 • 1 yr. Buy a scalped steam deck on ebay, then rma it. Valve was really quick and after 3h I had my DHL shipping label for return. Last edited by @R+5; May 27, 2022 @ 11:08am #2. Wi-Fi 6E. my advice for anyone reading this. Here open the "documents" folder. Steam initiated an RMA. ago. Both left and right trackpad are not working. Valve announced last Friday that the Steam Deck now has repair centers dedicated for servicing hardware and software issues that may arise with the device. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. Notes: Unable to duplicate customer's complaint. From what I’ve seen the deck is really friendly to self repair but this particular job might be tricky if you’re not experienced. I have zero confidence in this unit ever working correctly. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. I don't think that is true. * Now here is where we are going to deviate a bit from the steam support advice. As an extra precaution, Valve recommends putting your Steam Deck into battery storage mode within the BIOS before starting any. The right one vibrates nicely and click is "satisfying". When the text-editor opens, press CTRL+F to search and search for the following: *ERROR* ring gfx_0. Every time you take apart that silver sticker, it gets worse. Make sure your Steam Deck is off and plug it in using the charger. 28: steam deck is delivered to them. I shipped it off with the understanding the possible repair could take 5 days and then return. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. It will take 2 weeks to RMA. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. #2. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. 7. Not sure if these parts are compatible or if there are better options. How to check fan mfr without opening Steam Deck. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Yes you can, warranty is with device not accounts or users. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. Photo: Prima Games. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. My experience with RMA was good too (damage wasn't my fault) . Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. setibeings • 10 mo. I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. Of course, Valve isn’t stocking this $400 handheld gaming PC at Best Buy. Time before freeze is totally random, running from a few minutes to a few hours. You also need to reset the OS. I still have no update and waiting for a new unit to be shipped to me. However tronixfix has a video that you could follow which shows him fixing a steam deck that was dropped and has your issue. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. I still have no update and waiting for a new unit to be shipped to me. 7. You should only include your PSU if you are returning your device for a charging issue. The failure rate for the first year is as much as 5%. Help is also available if you can't log in, need to reset your. Deck received 8/1 died that evening just downloading games no power at all. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. We don't have additional details to provide at this time. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. After this timeframe it will last up to one week until it is delivered. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is. These orders will start shipping on December 17th. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Such as with monitors, it can differ slightly from others of the same model. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. put your RMA slip inside the steam deck box. blackbalt89 • 1 yr. Valve didn’t fix it, they sent me a whole new deck. 1. The Steam Deck is a handheld, portable gaming console made by Valve. All you need to buy is $5 soldering iron. Steam Support will provide you with instructions. Messages. Steam Deck RMA process in the UK. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. I dropped off my package Tuesday, November 7th at 12pm. So basically I will have 3 choices:. format my deck for RMA, have many emulators, non steam games, etc. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. Photo by Vjeran Pavic / The Verge. Steam initiated an RMA. Steam Deck Broke Again After Being Returned From RMA. Limited Edition carrying case with removable printed liner. ( Yes, I know, some of you are scared. Mine booted up instantly, no issues. #9. Repairs for issues covered. ago. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. Its companion button, on the bottom right, works normally no matter what. how long have you waited to get your RMA? I. Informed two PDF’s would be sent with shipping label and RMA. My fan RPM is above. how long have you waited to get your RMA? I. my advice for anyone reading this. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. - Contact Steam Support on May 16th. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Unit arrived at warehouse (Netherlands) on April 4th. We apologize for the inconvenience. and than you have to wait 2-4 Business day to get the shipping information. Wir erstatten in einem Zeitraum von maximal 14 Tagen nach Erhalt der Hardware alle erhaltenen Zahlungen für von Ihnen gekaufte Artikel sowie die Lieferkosten für die günstigste von uns angebotene Versandmethode zurück. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. Some people can’t handle tech. Valve is shipping hundreds of thousands of units in the first few months, and possibly a million in the first year of the Steam Deck. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. It's very likely they will reject the RMA request. No company ever asked me to provide full contact details to initiate an RMA process before. And what to do if you end up with a broken version of. #1. ago. - RMA process gets started on May 17th. • 5 mo. You'll get 2-3x that if you're playing simple games or watching movies. When the time comes, support will email you a new tracking number. The Steam Deck is a handheld, portable gaming console made by Valve. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. I still have no update and waiting for a new unit to be shipped to me. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. 07. Go down and select Devices. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. 99 $ 9 . So basically, every time you open the Deck, it loses. Jacob99200 • 1 yr. Edit: And there’s the evidence that this sub is toxic AF. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. I received my RMA label on Apr 29, shipping it the following Monday (May 2). 76561198296098152 Aug 28, 2022 @ 1:54pm. I dropped off my package Tuesday, November 7th at 12pm. Wait a few minutes, then plug the Steam Deck in using the provided power supply and turn on the Steam Deck. my Steam Deck stopped charging after connecting it to an USB Hub. Got my Steam Deck back from a second RMA in December. , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). Did they send you a new one or fixed the unit that was sent in? nicho_de_terible • 256GB • 10 mo. The power button is great now as well, it's clicky instead of mushy. FedEx delivered my unit to RMA warehouse 3/14. 3. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. Member. But overall the variance is very minimal. Wonderful, thank you. We are happy to announce today that our new Steam Deck repair centers are now open. If you do have a issue Valve’s customer service is great and will more than likely send you a brand new unit pretty quickly. ago. Select Battery storage mode. dude, forget about the deck for a few minutes and buy a lottery ticket. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. how long have you waited to get your RMA? I. I have returned 3 steam decks now. It has been radio silence since it was picked up on the 3rd so for now I’ve got to give them the 5 - 7 business days 😪. 3. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. Perhaps it's not refurbished 😅. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. 4. ) Re-insert or tighten the screws holding the motherboard. Make sure your Steam Deck is off and plug it in using the charger. my Steam Deck stopped charging after connecting it to an USB Hub. My deck arrived at the facility Tuesday morning 3/8. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. Move over to right side and select line that says Steam Deck. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Premium anti-glare etched glass. Last edited by @R+5 ; May 27, 2022 @ 11:08am So. Print the shipping label and place it on the exterior of the box. When I went to lower the price eBay told me to list it at $940 because that was the average going price. So basically I will have 3 choices:. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. So I had to contact Steam and set up an RMA. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. All rights reserved. I even reached out to a valve employee for additional info. how long have you waited to get your RMA? I. Unit arrived at warehouse (Netherlands) on April 4th. ago. SPARTAN VI said: Wife and I got our Decks today. if the first one is defective, id rather give them a year to. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. my Steam Deck stopped charging after connecting it to an USB Hub. Replacement in event repair not possible. Same, just got my third RMA yesterday and it's still having issue. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. My Steam Deck is in RMA hell. my Steam Deck stopped charging after connecting it to an USB Hub. Make sure the white LED is on. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. Haptic motors are in phones. From what I've seen, a number of people have had to wait about a week to two weeks before getting the replacement Steam Deck. Valve's support page recommends holding the power. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. Choose Battery storage mode, and confirm. Replaced the screen. my Replacement Deck has arrived. #15. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. I'm from Germany, and this goes too far for initiating an RMA process. My fan RPM is above. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. -3. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. Add a Comment. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. If your device is out of warranty, the company will offer to fix it up. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. #1. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. I see many people having trouble with Wifi randomly shutting off oot of the box. You will receive instructions about how to conduct your return once the replacement or repair process has been initiated. Fingers crossed. 5 weeks start to finish. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. Steam Deck Steam Gaming. 1. That doesn't seem like good design considering the screen is oled. Received my replacement on 3/29 or 3/30, I forget. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. Anyone knows when they will ship my bew steam deck if they received mine 9th. I'm from Europe, and I'm slipping into the third week after sending my rma and zero info since it. Yes, but according to some you need the original transaction number. Uh oh lmao. beebacked • 1 yr. They received my Steam Deck a couple days ago. RMA & United Radio, Inc. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. Let your Steam Deck sit overnight until it has shut down on its own. - Send out my Steam Deck on May 18th. I’m documenting this in case you’re curious how long it takes to. If you RMA, your next Deck will have nearly identical IPS. 3. Today I finally received my replacement Deck. At the time I got the deck, I assumed it was a steam in the material and ignored it. Immediately I noticed the left trigger was mushy. Go down and select System. - GLS delivered my Deck in less than 24 hours after receiving it. Unit arrived at warehouse (Netherlands) on April 4th. Steam Deck RMA time question. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. It reached the return center on August 5th and support said it had finished processing on August 9th. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. ReplySteam deck rma time . So today i received a 512 GB replacement SSD. Tech Support. Go down to Hardware section and select Model/Serial Numbers. I already contacted Steam Support so please don't comment telling me to do it. Yes you can, warranty is with device not accounts or users. Seems like you either have to accept it or return it. Aspiring_Gh0st. Apr 22, 2002. Submitted a ticket last Sunday to Steam. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. 6 nm APU. Steam Deck with serial number <S/N removed>, placed inside original carrying case. - Send out my Steam Deck on May 18th. The repair shop replaced the right thumbstick and had it working for a little while afterwards. If the LED remains off or is blinking, then the Deck isn't receiving power. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. You will receive instructions about how to conduct your return once the. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. It arrived under 2 weeks later. Snipperflipper Apr 13, 2022 @ 8:52am. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. sure if you rebuy, you go back to the end and wait another year. I left a couple notes inside asking for it back rather than a substitution. Thanks all. Discussion. List of troubleshooting. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. I sent in my steam deck with the same problem for an RMA. Ace-_Ventura •. At least this time Steam Deck seemed to work fine. • 10 mo. great. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. Applied updates and all that jazz. I truly think you'll be fine. 8/6 new deck is on. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. I still have no update and waiting for a new unit to be shipped to me. B) just assume that you do not have warranty. bring your phone with the email in case they need to scan the barcode from the email. But if you open up the Deck and the switches work when you press them. subscribers . Probably depends on your region and the amount of other RMAs though. Reset unit to factory default settings. Steam initiated an RMA. . the first steam deck had a faulty fan which made a rumbly. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. darth miike Apr 30, 2022 @ 12:22pm. Go down and select Settings. 5 - Holy Grail of an Update for Emulation. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. Considering an RMA. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Options. Yeah, you can't RMA if you "don't like the color" of the Deck at all. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. darth miike Apr 30, 2022 @ 12:22pm. 18:30: the steam deck has finally been delivered to steam, I’ve updated the steam rma thread saying that I’ve received the confirmation about the package being delivered and they answered like this: “Thanks for following up with us. Steam initiated an RMA. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got Steam's "complete order" mail and ordered my Deck shortly after.